Named “Best Insurance Agency” by Record readers, Hauglie Insurance founder Kevin Hauglie shared his thoughts on keeping locals safe from the unexpected.
He started the business in 1985 by “picking up the Valley phone book and offering to help.”
How has the Valley changed since then?
“The Valley has grown in population and service offerings. We have had the blessing of growing along with it. My entire team never takes for granted the trust and faith that is placed in us by those we serve. Having offices in three of the Valleys communities, Snoqualmie, Fall City and Duvall, truly affords us the opportunity to get to know many families and businesses.”
What’s your philosophy of customer service?
“Treat those who trust us with respect and state the truth as we know it to be. Provide thoughtful relevant information at the point of need offering to provide the solution when we can.”
What’s the main thing to think about when you make a major purchase?
“Get advice from an experienced team you trust and have faith in. Collectively, my team has well over 100 years of insurance and financial service experience. We will inform and afford you the dignity to make intellegent decisions that will provide for those you love. You’ve worked hard for what you have and want it properly protected.
How do you balance safety with the Valley’s natural phenomena, such as floods, as an insurance agent?
“Safety must be put into terms of: How prepared are we? Have you thought out what you need to do for yourself and maybe those around you? If we are not prepared we can become a liability to ourselves and those around us. Regardless of whether it is a flood, house fire or even an auto accident, we need to think safety.”
Why is the Valley still your home, 25-plus years in?
“I do what I do because it makes a difference. When you look into the eyes of a spouse who has just lost a loved one and while you can never truly feel the pain of the loss, we can provide solutions for a level of financial security. Options that otherwise may not have been there. The Valley is a unique collage of varied people who value the daily experience of simply living in our beautiful surroundings and looking out for each other.”
What might you want to say to the folks who voted you Best Insurance?
“Thank you for your confidence and trust. We will never take it for granted.”